NEW CLIENT INFORMATION
Thank you for choosing us for your therapeutic needs. We know there are many wonderful therapists to chose from so we are delighted you picked us.
Below you will find information about what to expect during your session, as well as our company policies. Please be sure to read in its entirety.
In an effort to save time and reduce physical contact, an electronic Intake/COVID Release Form will be emailed to you upon booking your appointment.
What to expect on your first visit:
We ask that you arrive at least 10 minutes before your appointment time. Upon your arrival, you will be greeted and asked to fill out an intake form unless you have completed this step online. This is where you record your contact information, past/present injuries and other physical conditions we should be made aware of. Your massage therapist will then take you to a treatment room to review the intake form with you, inquiring about the reasons you are coming in for a massage, your current physical condition and any specific areas in which you are experiencing pain or would like to address during your massage. This will help determine the type of massage that is best for you.
The treatment room is equipped with a comfortable massage table that includes a blanket and clean sheets. After your consultation, your massage therapist will leave the room while you disrobe to your level of comfort. Please wait for your massage therapist to completely leave the room before you begin to disrobe. Please remember to remove all jewelry. Some clients prefer to completely disrobe, while some will remain partially clothed. Either option is fine. Once disrobed, you will lie on the massage table, under the top sheet and blanket. The therapist will knock on the door before entering the room.
Your modesty will be respected at all times! The massage therapist will only uncover the part of the body they are working on, ensuring you feel completely comfortable and safe during your massage. For most techniques, the therapist will use lotion or cream. If you have any allergies to nuts or oils, please let the therapist know.
During your massage:
The massage table is padded and a heating blanket is placed beneath the sheet, which you can have adjusted to your preference. There is usually soft music and dim lighting to enhance the relaxing experience. An additional blanket or pillows are available at your request. Communicate with the therapist about anything that is uncomfortable: such as too much pressure, pain, cold room, table heater too warm, etc. Do not feel obligated to carry on a conversation while getting a massage – you are free to talk or not during a massage. Its all up to you.
Remember this is YOUR treatment. If you have a preference to the temperature of the room, the type of music being played, the pressure being used, or the amount of chit-chat during your session, please do not hesitate to let your therapist know.
After your massage:
After your massage you may notice profound changes in your body and mind. Here are some things that have helped many people get the most from their massage:
Drink extra water. During a massage circulation is improved, which helps flush irritating waste products from stressed muscles and other tissues. Drinking water aids the functioning of the whole body including the circulation and the kidneys, which are both involved with relieving the body of waste products. Drinking extra water also seems to help reduce soreness and fatigue after a massage.
If the focus of your massage is on a particular injury or body part, remember to stretch, ice, or apply heat to that area with the advice of your massage therapist. Or, you may want to do some gentle movement, such as walking, sometime in the hours after your massage to mildly encourage your muscles to work in a balanced and efficient way.
People sometimes experience some soreness for 24 hours or so after a massage. If you do feel sore or think that you might be, stretch gently in a hot shower or take a warm bath with Epsom salts. And remember to tell your massage therapist about your experience so it can be taken into consideration in your next session
Everyone loses when you miss an appointment.... There is a 24 hour advance notice that is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you call less than 24 hours prior to your appointment, you may be subject to pay a cancellation fee of $25. This amount must be paid prior to your next scheduled appointment.
No Call, No Show Policy
We will allow one no-call, no-show per client without charge, however we reserve the right to request a credit card to secure your
next appointment. If it happens a second time, we secure the right to charge your account for the full amount of the service
We will gladly accept personal checks for payment, as long as you provide a valid form of ID that matches the name and address on
your checks. If your bank should return your check for insufficient funds, you will be responsible for the full-service amount plus a
$15.00 service fee.
Appointment times have been arranged specifically for you. If you arrive late your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session price. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.
Should you cancel if you are ill?
The answer is yes. If you have a fever or an infectious sickness, even a common cold, that is good reason to postpone your massage appointment. For one thing, touch may not feel good. For another thing, you may be contagious, especially in the first stages of a cold or flu. This is usually when you are feeling the worst, when you are coughing and sneezing frequently. The more you limit your contact with others, including your massage therapist, the less you will spread it around. For example, if you don’t “pass” a cold on to your massage therapist, he or she won’t spread it to all the other clients. Studies show that you can transmit a cold or flu to others one or two days before your symptoms appear, and up to five days after first being exposed to the virus. According to the National Institutes of Health (NIH), colds are most contagious two to four days after original exposure, when there is plenty of the virus present in nasal secretions.