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Booking & Cancellation Policies:

Booking Appointments

Please note, due to the high volume of No Shows and Late Cancellations we require clients to store a valid credit card on file prior to booking any services at our facility. Your credit card will not be charged unless you manually approve the charge, Late Cancel, or No Call/No Show (please review our Cancellation Policy and No Call, No Show Policy below).  


Cancellation Policy

Everyone loses when you miss an appointment.... There is a 24 hour advance notice that is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you cancel less than 24 hours prior to your appointment, you may be subject to pay the entire session fee. This amount will be charged to your credit card stored on file.

No Call, No Show Policy

If you do not call or show up for your appointment we secure the right to charge your credit card on file for the full amount of the scheduled service. Out of respect and consideration to your therapist and other customers, please plan accordingly.

Non-Sufficient Funds

We will gladly accept personal checks for payment, as long as you provide a valid form of ID that matches the name and address on

your checks. If your bank should return your check for insufficient funds, you will be responsible for the full-service amount plus a

$25.00 service fee.

Arriving Late

Appointment times have been arranged specifically for you. If you arrive late your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session price. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

Should you cancel if you are ill?

The answer is yes. If you have a fever or an infectious sickness, even a common cold, that is good reason to postpone your massage appointment. For one thing, touch may not feel good. For another thing, you may be contagious, especially in the first stages of a cold or flu. This is usually when you are feeling the worst, when you are coughing and sneezing frequently. The more you limit your contact with others, including your massage therapist, the less you will spread it around. For example, if you don’t “pass” a cold on to your massage therapist, he or she won’t spread it to all the other clients. Studies show that you can transmit a cold or flu to others one or two days before your symptoms appear, and up to five days after first being exposed to the virus. According to the National Institutes of Health (NIH), colds are most contagious two to four days after original exposure, when there is plenty of the virus present in nasal secretions.

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