POLICIES & PROCEDURES
MASSAGE, ENERGY HEALING, HOUSE BLESSING, PRIVATE YOGA
Booking & Cancellation Policies:
Please note, due to the high volume of No Shows and Late Cancellations we require clients to store a valid credit card on file prior to booking any services at our facility. Your credit card will not be charged unless you manually approve the charge, Late Cancel, or No Call/No Show (please review our Cancellation Policy and No Call, No Show Policy below).
Everyone loses when you miss an appointment.... There is a 24 hour advance notice that is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you cancel less than 24 hours prior to your appointment, you may be subject to pay the entire session fee. This amount will be charged to your credit card stored on file.
No Call, No Show Policy
If you do not call or show up for your appointment we secure the right to charge your credit card on file for the full amount of the scheduled service. Out of respect and consideration to your therapist and other customers, please plan accordingly.
We will gladly accept personal checks for payment, as long as you provide a valid form of ID that matches the name and address on
your checks. If your bank should return your check for insufficient funds, you will be responsible for the full-service amount plus a
$25.00 service fee.
Appointment times have been arranged specifically for you. If you arrive late your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session price. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.
Should you cancel if you are ill?
The answer is yes. If you have a fever or an infectious sickness, even a common cold, that is good reason to postpone your massage appointment. For one thing, touch may not feel good. For another thing, you may be contagious, especially in the first stages of a cold or flu. This is usually when you are feeling the worst, when you are coughing and sneezing frequently. The more you limit your contact with others, including your massage therapist, the less you will spread it around. For example, if you don’t “pass” a cold on to your massage therapist, he or she won’t spread it to all the other clients. Studies show that you can transmit a cold or flu to others one or two days before your symptoms appear, and up to five days after first being exposed to the virus. According to the National Institutes of Health (NIH), colds are most contagious two to four days after original exposure, when there is plenty of the virus present in nasal secretions.
Evergreen Holistic is committed to providing safe, sanitary and professional therapeutic massage and wellness services to our community. In response to the COVID-19 pandemic, we have implemented a series of guidelines to help ensure a safe, healthy and therapeutic experience for all.
Masks are recommended in the common areas of the building to protect clients with compromised immune systems.
Upon entering the building, please utilize the available sanitizing stations.
Only clients with appointments will be allowed to enter the building. If you come with guests, they will be asked to wait in their car.
If the door is locked, we are in between clients and re-sanitizing for you. Please wait in your car and we will text or call you when your room is ready.
If You Feel Unwell, aka "It's Just Allergies": If you are feeling unwell or with "allergies" that include symptoms of a fever, a cough, sinus congestion, or shortness of breath, please reschedule your appointment immediately to discourage possible transmission of illness. Again, if you are evidencing ANY symptoms of illness we ask that you please reschedule your appointment. Clients who come in with any of the symptoms listed above will immediately be sent home and charged the full session amount to their account.