Booking Appointments

Due to a high volume of no-shows and late cancellations, we require a valid credit card to be stored on file prior to booking any services. Your card will not be charged unless you manually authorize a payment, cancel late, or miss your appointment without notice. Please review our Cancellation and No-Show Policies below for full details.

 

Cancellation Policy

We understand that life happens. However, we kindly ask for at least 24 hours' notice if you need to cancel or reschedule your appointment. This allows us the opportunity to offer your time slot to another client.

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If you cancel with less than 24 hours' notice, you may be charged the full cost of the session. This amount will be automatically charged to the credit card on file.

If there is no card on file at the time of cancellation, the session fee will be added to your account as a balance due. This balance must be paid in full before you can schedule any future services.

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Thank you for your understanding and cooperation. Your time and ours is valuable, and this policy helps us maintain fairness and availability for all clients.

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No Call, No Show Policy

If you miss your appointment without calling to cancel, your credit card on file will be charged the full session fee. Out of respect for your therapist and other clients, please communicate in advance if you are unable to make your appointment.

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Non-Sufficient Funds

We do accept personal checks as a form of payment, provided you show a valid photo ID that matches the name and address on the check. In the event a check is returned due to insufficient funds, you will be responsible for the full session amount, plus a $25 returned check fee.​

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Arriving Late

Appointment times are reserved specifically for you. If you arrive late, your session may be shortened to avoid delaying the next client. Your therapist will determine if there is enough time to begin a treatment based on your arrival time. Please note that you will still be charged the full session fee regardless of how much time remains.

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We encourage you to plan ahead and arrive on time so you can enjoy the full benefits of your session.

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Should you cancel if you are ill?

Yes—please reschedule your appointment if you’re feeling unwell, especially if you have symptoms such as fever, cold, flu, or any contagious illness.

Massage can be uncomfortable when you're sick, and more importantly, contagious illnesses can easily spread to your therapist and other clients. 

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If you are feeling ill the night before or morning of your appointment, please contact us as soon as possible. We will waive the late cancellation fee in these cases. Your health and the well-being of our team and clients is our priority.

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However, if you arrive showing signs of illness, you will be turned away and charged the full session fee in accordance with our cancellation policy. We appreciate your honesty and cooperation in helping us maintain a safe environment for everyone.

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Please wait until you’re fully recovered before rescheduling your session.