BOOKING & CANCELLATION POLICIES
Since our class sizes and schedule will be dramatically reduced to adhere to social distancing guidelines, we will be enacting the following cancellation policies:
Booking: Pre-registration is required for all classes. Walk-ins will not be permitted at this time.
Cancellation Window: Students can cancel their class via their online account up to 2 hours or more prior to class without penalties. Cancelations via email, Facebook, or voicemail will not be permitted.
Late Cancellation or Now Shows: Students that do not cancel 2 hours prior to class or fail to show for class will lose their class. Those on an unlimited plan will be auto-charged $10 for each offense.
Late Arrivals: Students that arrive after the door has been locked will not be permitted entrance and the no-show policies will be applied.
Waitlists: If you are added to the waitlist when booking and a space opens up, you will automatically be added from the waitlist in to that class. If you have email notifications enabled in your account you will receive an 'added from the waitlist' automatic email notification. You can view which classes you are registered for by logging in to your online account. If you are added from the waitlist and can no longer attend, you must cancel your booking so the next person in line can be added to the class.
Event/Workshop Cancellations: Workshop bookings must be cancelled no later than 24 hours before the start time, in which case you can transfer on to a future workshop. Workshop cancellations within 24 hours are non refundable and non transferable.
Refund Policy: All sales are final and all payments are non-refundable. Should you become unwell or injured a note from your doctor must be provided and your case will be assessed on an individual basis and a pause or credit may be considered.
Everyone loses when you miss an appointment.... There is a 24 hour advance notice that is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you call less than 24 hours prior to your appointment, we reserve the right to to charge your account for the full amount of the service price. This amount must be paid prior to your next scheduled appointment.
No Call, No Show Policy
We will allow one no-call, no-show per client without charge, however we reserve the right to request a credit card to secure your
next appointment. If it happens a second time, we secure the right to charge your account for the full amount of the service
We will gladly accept personal checks for payment, as long as you provide a valid form of ID that matches the name and address on
your checks. If your bank should return your check for insufficient funds, you will be responsible for the full-service amount plus a
$15.00 service fee.
Appointment times have been arranged specifically for you. If you arrive late your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session price. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.
Should you cancel if you are ill?
The answer is yes. If you have a fever or an infectious sickness, even a common cold, that is good reason to postpone your massage appointment. For one thing, touch may not feel good. For another thing, you may be contagious, especially in the first stages of a cold or flu. This is usually when you are feeling the worst, when you are coughing and sneezing frequently. The more you limit your contact with others, including your massage therapist, the less you will spread it around. For example, if you don’t “pass” a cold on to your massage therapist, he or she won’t spread it to all the other clients. Studies show that you can transmit a cold or flu to others one or two days before your symptoms appear, and up to five days after first being exposed to the virus. According to the National Institutes of Health (NIH), colds are most contagious two to four days after original exposure, when there is plenty of the virus present in nasal secretions.